Refund Policy - The Latin Consulate Store

Effective Date: March 22, 2025

At The Latin Consulate Store, we strive to provide high-quality Latin American products and food to our valued customers. Customer satisfaction is important to us, and we will gladly assist you with your concerns in accordance with the policy below.

Eligibility for Refunds

Refunds are granted under the following conditions:

• The product must be in its original, unopened packaging. We do not accept returns or provide refunds for products that have been opened or tampered with.

• The request for a refund must be made within 14 days of the purchase date, and proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Situations

• Refunds will not be granted based on personal preference or dislike of the product. We encourage customers to carefully review product descriptions before making a purchase.

• Products marked as "Final Sale" or "Non-Refundable" are not eligible for refunds.

Compliance with Alberta and Canada Legislation

This Refund Policy is established in accordance with the Consumer Protection Act of Alberta and the Competition Act of Canada. Any refund claims or disputes will be resolved following the applicable consumer protection laws and regulations in Alberta and Canada.

How to Request a Refund

To initiate a refund request, please contact our customer service team at info@thelatinconsulate.com. Please include your order number, a description of the issue, and a photo of the unopened product if applicable.

Processing of Refunds

Once your refund request is approved, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been issued.

The Latin Consulate Store reserves the right to modify or update this Refund Policy at any time. It is the customer’s responsibility to review this policy periodically.

For further assistance, feel free to reach out to us at [Your Contact Information].

Thank you for choosing The Latin Consulate Store.